Visco Premium products have a warranty as follows:
- 10 years for the timber frame. The warranty covers the breakage of base slats and/or frame.
- 5 years for the inside material of the mattress or frame mattress. The warranty covers its sinking by more than 2 cm below the usable surface.
The warranty does not cover changes in the firmness of the inside material or other properties
that do not affect the properties of the mattress for alleviating the pressure caused by the gravity
of the sleeping body.
- 2 years for the inside material of the cover mattress. The warranty covers its sinking by more than 2 cm below the usable surface.
- 2 years for the breaking of textile and stitching.
The warranty does not apply in the following circumstances:
- Regular changes in the firmness
- Inside material of the product has become wet
- The product is mouldy or has become unfit for use for some other reason in the course of using thereof
- Warranty period has expired